Additional settings

The last step of every wizard is called “Additional settings”. Here the bot nudges users who got distracted, can write once more after handing everything over, and here you set the point at which the conversation counts as finished and the ban on starting again. The settings are the same in all three templates, so they live in one article.

“Remind about the gift”

A switch, off by default; it has the same name on Instagram and Telegram.

What it does: if someone got the welcome and has not tapped the button for ten minutes, the bot writes to them once more. Users who already took the gift get no reminder.

“Reminder text” — appears when the switch is on; required. Default on Instagram: “Still there? The checklist has not gone anywhere — tap the button and I will send it.” On Telegram: “Ten minutes have passed and I am still waiting for you to tap the button above to get the link to the lesson.”

Ten minutes is fixed; it cannot be changed in the wizard.

Why the setting is sometimes missing on Instagram

Instagram allows a bot to write to a user within 24 hours of their own action — and only some events open that window. A comment under a post and a comment in a live do not: in reply to a comment the platform gives exactly one private message, and a second one only if the user writes back.

So the reminder setting is absent entirely:

• in “Code word in a comment” — it is started by comments only;
• in “Gift for a follow” on Instagram, when none of its triggers opens a reply window (direct message, story reply, reaction, mention).

Add one entry with a window to such a bot and the setting appears on its own. See Instagram limits.

On Telegram the reminder is always available.

“Follow-up message”

A switch, off by default. The hint reads: “Sent the chosen number of minutes after the gift is handed out”.

What it does: once the user has received what you promised, the bot writes again — for example to invite them to a call or to ask whether everything opened properly.

“Message” — appears when the switch is on; required. There is no default: the field is empty, with the placeholder “Message or link”. An empty field means the setting is off, even with the switch on. Example: “Had a look at the checklist? If anything is unclear, write here and I will answer personally.”

“Minutes before sending” — a number, 10 by default. From 1 minute to 10,080 (a week). The countdown starts the moment the bot hands the gift over. Example: set 60 to write an hour later, or 1440 for the next day.

On Instagram the 24-hour rule applies here too: if more than a day has passed since the user’s last action, the platform will not let the message through. Long delays make little sense in an Instagram bot.

“Finish the conversation after (hours)”

A number, 24 by default. From 1 hour to 720 (30 days). It is the last field and it exists in all three templates.

The hint reads: “While a user is answering this bot, no other bot picks them up. If they stay silent longer, the bot lets them go”.

What that means in practice. While a user is inside a bot, everything they write goes to that bot: another bot’s code word, any message, button taps, /start. That way the conversation does not break in the middle — otherwise someone asking “can I ask a question” would land in a different bot and get a different answer.

The conversation ends in two ways:

1. The bot is finished — it handed everything over and stopped.
2. The user stays silent longer than the period you set — the bot lets them go.

After that their next message is routed by the usual launch rules again, and another bot may pick them up.

When to change the value:

• Less than a day (say 2–4 hours) — when you have several bots and want users to reach the next one sooner.
• More than a day — when the conversation is long and you do not want anyone else to pick the user up while they are thinking.

None of this applies to message chains: a chain does not hold a user, and while it runs any bot can start freely.

“Do not start again”

A switch, off by default. It is the very last field. The hint reads: “Once a user has started the bot, their messages and comments will not start it again for N days”.

Turn it on and a “days” field appears next to it, 30 by default. From 1 day to 365.

What it does: once a user has started the bot, the bot will not start for them again for that many days. It is counted per pair “this bot — this user”: every bot has its own memory, and the ban does not extend to your other bots.

Why you would want it. Under a popular post the same user writes three comments in a row, and the bot sends the welcome and the gift all over again for each one. With this setting they get everything once.

What the ban does not cover:

• button taps — that is the conversation continuing, not a new start;
• a conversation already under way — while a user is inside the bot (see the setting above), everything they write reaches the bot as usual;
• your other bots — the same message still starts them by the usual launch rules.

The ban covers every kind of start: a comment under a post, a message with a code word, “Start” and following a link.

Turn the switch off and the ban lifts at once — the bot starts every time again.

Common questions

Can I set several reminders? No: one reminder and one follow-up per bot.

Will the reminder reach someone who already took the gift? No. Before sending, the bot checks whether the user already received it.

Someone is under “Do not start again” — how do I let them in sooner? Turn the switch off and save the bot: the ban lifts for everyone at once. There is no way to let one user in on their own.

I turned the reminder on and nothing arrives. Check how the user came in. If it was a comment under a post or a live, the reminder cannot be delivered — that is an Instagram limit.