Diagnostics

Sometimes something misbehaves and words alone are not enough to find the cause. Support will then ask you to send an activity log — a short technical record of what happened in your workspace on your device.

Where it is

“Settings”, at the very bottom of the page: “Send diagnostics log”.

Inside is the “Activity log” block and the “Send log” button. The caption is honest about when to use it: “Press the button if a support agent asked you to.”

After sending you will see “Sent, thank you”. If it failed — “Couldn’t send”, try again a little later.

What goes into the log

Only technical things: which screens you opened, how long they took to load, which requests went out and with what result, when the app went into the background and why a page reloaded.

What is not in the log: message texts, names, phone numbers, your contacts’ email addresses or any other personal data. That is the condition under which a log can be sent at all.

Do you need to press it yourself

Usually not. The log travels to us on its own when something goes wrong — for example when a page reloads or the app restarts. The button is for the case “everything looks odd, but nothing was sent automatically”.