Privacy Policy
Scriptera

Privacy Policy

Last updated: July 29, 2026

1. Introduction

Scriptera is a service that builds and runs chatbots and automations ("scenarios") in Telegram, Instagram, on websites and in other channels. This policy explains what personal data we process, why, and what rights you have. "Personal data" is any information that can identify an individual: name, email, phone number, messenger ID. The "Service" is scriptera.ai with its subdomains, the Scriptera mobile apps and the scenarios built with them. By using the Service you agree to this policy.

2. Information we collect

2.1. Information you provide

  • profile: name, email, phone number, password (stored irreversibly hashed);
  • connected channel credentials: when you connect a Telegram bot, an Instagram account, a CRM or another service to a scenario, we store the access keys they issue in encrypted form and use them only to run your scenarios;
  • scenario content: message texts, settings, files, products, knowledge bases — everything you upload for your bots to work;
  • support requests and correspondence with us.

2.2. Information from platforms and third parties

Via the official APIs of connected platforms (Telegram, Instagram and others) we receive the data needed to run scenarios: your account ID and name, incoming messages, comments and mentions, and public data of those who message your bots. We process your scenarios' audience data (subscribers, their chats, tags, contacts) on your behalf — you are responsible for collecting it lawfully. The payment provider passes us the fact, amount and purpose of a payment; we never receive or store card details.

2.3. Information collected automatically

IP address, browser and device type, language, pages and actions in the Service, scenario logs. Cookies and similar technologies are used for this.

2.4. Cookies

Essential cookies enable sign-in and the Service itself; preference cookies remember language and theme; analytics cookies help us understand how the Service is used. You can disable cookies in your browser, but some features will stop working.

3. How we use data

  • to provide and maintain the Service and your scenarios;
  • to process payments and manage subscriptions;
  • to respond to requests and send service notifications;
  • to improve the Service and protect it from abuse;
  • to comply with the law.

We do not sell personal data and do not use it for third-party advertising.

4. Who we disclose data to

  • the payment provider — to process payments;
  • infrastructure providers (hosting, backups) — to operate the Service;
  • AI model providers — to the extent of section 6;
  • platforms (Telegram, Meta and others) — when your scenario sends data there under the logic you configured;
  • public authorities — only upon a lawful request.

De-identified, aggregated data (that cannot identify an individual) may be used for statistics.

5. Security

We apply technical and organisational safeguards: encryption of access keys, access control, logging. We notify about incidents posing a high risk to your rights without undue delay.

6. Artificial intelligence

6.1. What the AI does

AI in Scriptera helps build scenarios and reply to your audience on behalf of your bots: it processes the texts, images and documents that pass through a scenario.

6.2. Transmission to model providers

The content of AI requests is transmitted to model providers — Anthropic, OpenAI, Google and others — under their commercial API terms: the data is not used to train their models. We do not train models on your data either.

6.3. AI data retention and deletion

AI conversation history is kept while the account is active; technical AI operation logs — up to 90 days. Deletion follows the procedures in section 7.

7. Your rights and data deletion

You may request access to your data, correct it, delete it, or withdraw consent. Email support@scriptera.ai from your account address — we respond within 10 business days.

  • Account deletion: data is erased within 30 days, backups within 90 days.
  • Selective deletion: you can delete specific data (e.g. AI chat history or a particular subscriber's data) without deleting the account.
  • Disconnecting a channel: when Instagram, Telegram or another service is disconnected, its access keys are deleted immediately.

Step-by-step instructions are on the Data Deletion page. If you are a subscriber of someone else's bot built with Scriptera, contact the bot owner or email us.

8. Where data is processed

Primary data is stored on our servers. Certain operations (e.g. AI requests) may be processed by providers outside your country, with legally required safeguards applied.

9. Children

The Service is intended for persons over 18. If we learn we have collected a child's data, we delete it immediately.

10. Changes to this policy

We may update this policy; the new version is published on this page with its date. We announce material changes in the Service or by email. Continued use of the Service means acceptance of the new version.

11. Questions

For any privacy questions, email support@scriptera.ai.